Dogs: Current on their core vaccines for rabies and distemper hepatitis, parainfluenza, parvo.

Intranasal kennel cough. Bordetella with parainfluenza is highly recommended and should be given at least 10 days before coming.

Cats: Current on their core vaccines for Rabies and Distemper, Rhinotracheitis, Calici virus.

If your pet is still an infant it must have its first set of vaccines.

Be free of fleas, lice, and coughs. If your pet is still an infant it must have it’s first set of vaccines. Write down any special instructions about medications or feeding issues, and note any fears or behaviors that the staff should be aware of.

Payment is due in full at the time of pet pick up. The Paw Resort & Wellness Centre accepts payment via Debit, Visa, MasterCard, cash or e-transfer. A valid credit card is required to book your pets room reservation. Our prices are listed and explained on our website as well as in brochures that are placed in our lobby. It is your responsibility to make sure that you understand our charges prior to boarding your dog.

Boarding stays longer than one month require a valid credit card to be on file for purposes of charging payment in full at the end of each two week period.

If someone else will be picking up your dog, we must be advised in advance, you may pay via phone or pay in advance.

If special arrangements must be made for your dog, for whatever reason, additional charges may be incurred, (examples of extra charges could be pick up or delivery, trips to the vet clinic, or store for medication or food, using The Paw’s food, damage to the building).

Any pets staying over 21 days will qualify for a discount

We charge by calendar day. Your pets can arrive anytime during lobby hours.

DROP OFF - If you bring your pet after 4pm we only charge 1/2 a day rate.

If you pick up your dog between 8am and 10:30am we charge a flat rate per pet. If you pick up your pet by 1pm we charge 1/2 day any pet lodging after 1 pm will be charged a full day

View Dog Boarding Fees

View Cat Boarding Fees

DISCOUNTS, GIFT CERTIFICATES

• Discounts apply for stays over 21 days and for multi pet household staying in the same room. Dogs and cats must be housed separately.
• Please present Gift Certificates prior to generation of invoice.
• We offer a Play Care Punch card. Punch Cards can not be used for boarding, grooming, or retail products and may only be used towards Playcare visits. They have no expiration date. Please ask a team member for more information!

BOARDING SURCHARGES

• Young puppies may require several potty breaks and or baths may incur a Young Puppy Surcharge $5 to $10 per day
• Females in heat $10 Surcharge per day
• We may be able to accommodate boarding for a non-neutered male adult dogs for a $5 Surcharge per day - $10 if marking requires extra cleaning and bathing

SALES TAX

The Paw Resort and wellness Centre collects and remits 13% sales tax (HST) as required by law and subject to charge sales tax for products or services rendered.

Prices offered are subject to change. We reserve the right to limit sales, including the right to refuse sales.

View Playcare Fees

View Grooming Fees

It takes a small army to keep The Paw running smoothly as of 2019 we employ 25 full time staff and 13 part time staff. Since we turn away booking requests once we reach our limit, if you cancel, we have lost business that we otherwise would have, and we rely on that business. We schedule staff according to our pet numbers and if you don’t come we can’t pay them. We have absorbed the added costs with holiday/peak times in the past (additional pay, extra staffing) but are no longer able to do so due to the increased number of staff and dogs we have here at these times.

If our Resort is full to capacity and you agree to have your pet stay with us in overflow, we are actually doing you a favour and we don’t mind but please don’t think it’s just ok to cancel because your pet wasn’t booked in a room. When we have overflow, we need to hire extra staff to care for the extra pets, if you cancel, we still need to pay our staff so cancellations affect our daily business.

PEAK PERIODS AND SEASON POLICIES

• Christmas Holiday season is in such high demand we must have a valid credit card on file. DEC.18th until JAN 5th bookings must be secured by NOV 1 after NOV 1st there will be no reimbursements to any changes to bookings.
• Spring Break is in high demand we must have a valid credit card on file. ALL Spring Break bookings must be secured by MARCH 1st after MARCH 1st there will be no reimbursements to any changes to bookings
• Long Weekends are in high demand we require a valid credit card on file. ALL long weekend bookings must be secured 10 days prior to weekend. Any changes or cancellations after, will not be reimbursed.

Please remember to book early for your dog boarding and cat accommodations at our Resort for Pets to avoid disappointment!

NON-PEAK PERODS

If you are needing care for your pets while you can’t The Paw loves to do just that….it’s what we do and we do it well. We are always here for you. If you think your child, your friend or neighbour might be able to do the job that is fine, but please do not book us for the same time period, we can no longer be used as a backup plan.

When you arrange your pet’s booking with our front desk staff your client profile is generated, your pet will be booked and you will be notified by email with your reservation confirmation. You will receive that confirmation the day you make your request. This will be our contract and agreement. If you do not receive your confirmation please call us.

No shows, same day, or day before cancellations will be billed in full and accordingly. If you have any questions or concerns please contact Frank or Joanne

Pets are welcome to arrive any time after 8am and pick up is by 5:45pm.

At The Paw Resort & Wellness Centre we have regular lobby hours in which you are able to drop off or pick up your pet. We have no set times exactly but it’s always best if possible to give our staff time in the morning to exercise your pet and feed it’s breakfast before you pick them up, and in the evening we prefer all pets coming for the night to arrive no later than 6:00 pm in order for us to get them fed and settled into their room.

Boarding fees will apply on the day of arrival. As mentioned we don’t mind what time you bring your pet during lobby hours but if you do drop off after 4:00 only 1/2 days rate will be applied to your pets stay. The day of your pets departure fee’s will apply as follows:

• If you pick up your dog between 8:00am and 10:30am a nominal fee of $10.00 will be applied ($5 for second dog, same family same room)
• If you pick up your dog between 10:30am and 1:00pm a half day rate will be applied
• If you pick up your dog after 1:00pm a full day’s rate will be applied CATS that are staying with us will follow a similar schedule according to pick up times with a flat fee of $5:00 if picked up by 10:30am. A 1/2 day rate will be applied until 1:00 and after 1:00 a full days rate will be applied.

Pets coming for grooming appointments may come earlier and/or stay later if they would like to have some time in our Zoom Room. Additional charges for time in the Zoom Room, play room, or outdoor fields will be applied.

In order to continue to bring you the highest level of service you have come to expect from the resort we have had to implement a few changes

We understand that things happen, and it is not unusual for trip plans to change at the last minute. However, please understand that The Paw Resort & Wellness Centre’s front staff carefully schedule bookings for you and our other clients. Therefore, there are NO REFUNDS OR CREDITS for early returns or last-minute changes to pet boarding services. If you book a room, it will be booked for you and you will receive booking agreement.

• Your pet gets personal space, never sharing unless requested.
• Clean beds and fresh bedding are provided with daily housekeeping and regularly sanitized rooms.
• Stainless steel dishes and bowls are provided.
• Fresh water is available at all times. Feeding as per your instructions.
• All dogs are hand walked and supervised ample times daily. Dependant on their age, energy levels, weather, etc.
• We are happy to administer your pet's medication if necessary. All medications must be labeled and in original containers.
• Lots of pets and cuddles.
• Your pet’s comfort and safety is our priority.

EXTRA SERVICES

We offer a number of extra activities. For more fun, check out our dog and cat À La Carte Menus

Quick pop in for a nail trim or dremmel, just give a quick call before coming out. Additional specialist grooming services can be arranged on request. Please give us a call to book a special pamper treatment of your choice. Check out The Paw Spaw for details.

Assorted classes are provided in the evenings under the Focus Forward Training Centre.

You can rent floor time in the Zoom Room or have Private Pooch Parties, reach out to us for more information.

If pick up and delivery is required call to make arrangements.

At The Paw Resort & Wellness Centre we cater for all your pets needs. We are highly experienced animal caregivers and can cater for elderly, disabled and special needs dogs or cats. Please give us a call to discuss your needs.

Certainly. We can administer any topical, oral, or injectable medication. Just provide all your pet’s medications in the original containers, labeled with a list and schedule attached when you check your pet in. With a veterinarian living on the premises if we have concerns we can easily check with him.

Yes, we encourage it! Familiar smells and unchanged dietary routines allow your pet to relate and feel at home. Give us feeding instructions and guidelines. We strongly encourage you not to bring your pets food or treats in baggies as we are striving to become plastic free. If you don’t bring your pet's food, no need to worry, we’re a first class pet resort and will provide a veterinary line of food for an additional cost.

No. In our experience many dogs damage their good beds, sometimes plucking or even urinating on them. We prefer to supply our orthopedic raised beds and soft thick fleece. An item with your scent on it (for example a pillow case) or small machine washable blankets are welcome. Please write your pet's name on each item because things can get misplaced and we can’t be held responsible.

We supply stainless steel dishes and bowls. If you wish to bring your own, please refrain from bringing glass or porcelain containers or bowls as we sometimes have slobbery hands! You can bring your slow eaters or elevated feeders.

Certainly, but it’s imperative that you inform us upon arrival!

No, all breeds are welcome at The Paw Resort. Your dog should be current on vaccinations and dog-and people-friendly though. Not so friendly? See below.

It depends, but in most cases, yes. We provide people-only dogs with a quieter room away from hustle and bustle and walk them on leash three times per day. We can also provide private play sessions if your dog likes to fetch, for example. If you are aware that your dog is dog-aggressive it’s imperative that you speak to us directly about it.

It depends, but in most cases, yes.

For many years research has shown the calming effect that soft music has when being played in many different situations for both humans and animals. Over the last decade or so music produced specifically for certain species of animals has become huge. There are whole radio stations dedicated to dogs and series upon series of CD’s with music specifically designed to calm your dog or cat. We find that playing soft music in the background of the cat and dog accommodation creates ambience, provides comfort and masks some of the sounds that may cause your pet stress. It breaks up the silence and is especially useful for those that aren’t too fond of the sounds that an impending storm creates. We play a selection of soft classical music as well as a mix of the Through a Dogs Ear and Through a Cats Ear CD.

Not all do but we feel it adds to the homey feel and also provides a night light until approximately 11:00 pm after rounds.